Refund policy

We strive to make your experience with Viseroy consistently smooth and satisfying. However, if for any reason you are not completely happy with your purchase, we offer a clear and convenient return process.

30-Day Return Policy

You may submit a return request within 30 days from the original purchase date. To be eligible, the item must be in new condition and remain unopened in its original packaging.

Our support team will assist you at every stage of the return process.
There are no restocking fees, and all qualifying returns are eligible for a full refund.

Return Policy Details

Return Window: 30 days from the delivery date
Item Condition: Products must be unused, undamaged, and returned with all original packaging and tags
Customer Support: Assistance is available throughout the entire return process
Restocking Fee: None — returns are free of additional charges

Return Shipping Responsibility

Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, we will fully cover the return shipping costs.

Customer-Initiated Returns (Change of Mind)
If you wish to return an item due to personal reasons (e.g., wrong size, product selection, or preference), you will be responsible for the return shipping costs.
Please note that original shipping fees are non-refundable.

How to Initiate a Return

Contact Us: Email us at info@viseroy.com with your order number and reason for return
Prepare the Package: Ensure the item is securely packed in its original packaging, including all accessories and documentation
Ship the Item: Follow the instructions provided in your return authorization email. You may use the recommended carrier or any reliable trackable shipping service

Refund Process

Inspection: Returned items are inspected upon arrival to ensure they meet return requirements
Refund Issuance: Once approved, refunds are processed back to the original payment method. Please allow up to 7 business days, depending on your bank or payment provider

Exchanges

If you would like to exchange your item for a different size, color, or product, please contact us at info@viseroy.com. Our team will assist you promptly.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene and safety reasons. These products are clearly marked as non-returnable on their respective product pages.